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Returns & Exchanges

- We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt.
Anything you purchase on focallure should arrive in pristine condition. If you feel that anything in your order is damaged or defective, please contact our Customer Support team.

The Basics!

  • You may return any item that is not marked “Final Sale” within 30 days of delivery.
  • Please check the “Return Policy” on the item’s product page to determine whether or not a product is final sale.
  • We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance.
  • We cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.

- How To Return Something?

  • Get in touch with our customer support team with your order number and the item you wish to return and a brief outline of the issue.
  • Our Customer Support team will contact you and let you know if your item is eligible for return. You should hear back from us within 1 business days.

- How We Process Your Refund?

We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 5-10 business days. We will notify you via email once we’ve received your return and the refund has been processed.

Still Scratching Your Head? Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help!

You can reach us by email at support@focallure.net.

Customer Support representatives are available Monday to Friday from 9am to 5pm EST. Please have your account information handy and allow up to 48 hours for an email response.

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM:

If you wish to return or exchange any item of your online order, please complete the Return Form and include it with your return shipment.
Don't have a Return Form?   Please click here to download one after complete the return form and include it with your return shipment then send it at : support@focallure.net
 
2. REPACK MERCHANDISE:

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. SHIP TO:

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address please contact us at : Support@focallure.net

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